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Virgin Media Broadband Free Installation Instructions

Recently had Virgin installed. Just got my e-bill and it's a massive £79.70
Basically they're charging
This months broadband = £24.70
Next months broadband = £25
Which is outlined in their T&Cs which seems reasonable
Then there's this
Installation charge £30
Total bill cost : £79.70
I signed up 15/09/09 when installation was free until the end of September. They've now extended this till 02/11/09.
The original package included phone which I had taken off - but it clearly says 'free installation on all broadband tarrifs' both quickstart and engineer installs (I had an engineer fit mine)
Will this automatically be refunded on my next bill or is this typical Virgin Media crap customer service

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Exclusive Free £70 Amazon Voucher with The Ultimate Oomph TV Bundle, Including Ultrafast Fibre Broadband, BT Sport, Sky Sports, Sky Cinema and Unlimited 4G SIM at Virgin Media - New Customers Only. Ends 6 Jun. Last used 46 mins ago. Added by George Price. 01/09/14 - 13:14 #2. They will run the cable underground. The cable terminates on a box indoors wherever you want it, within reason. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Plus, again optionally, a cable will be run to a phone socket for the phone service. Compare free installation broadband. Free broadband set up without a phone line. With the exception of Virgin Media, Hyperoptic and now BT, all UK broadband providers require customers to have a landline installed at their property in order to access broadband services. This doesn’t mean that you'll necessarily need to have a working landline phone that you use to make calls, but a physical phone line is usually. Broadband speed. Overall satisfaction. I opted to switch from Sky to Virgin Media on 24th December, as Virgin are currently the only fibre provider in our area. I cancelled my contract on 1st April - at which point they hadn't even installed it!!

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